kx9 Privacy Policy

1.1 Registration Data: When you create a kx9 account, we collect your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, confirm you meet the 21+ age requirement, and set up your account.

1.2 Identity Verification Data: To comply with our know-your-customer (KYC) obligations, we may request copies of government-issued photo identification (such as a National ID card or passport) and proof of address. This data is used solely for verification purposes and is stored securely.

1.3 Financial Data: We collect transaction records including deposit amounts, withdrawal requests, payment method references (e.g., bKash mobile number, bank account reference), and account balances. We do not store full card numbers or mobile banking PINs.

1.4 Usage Data: We automatically collect data about how you use the kx9 platform, including pages visited, games played, betting activity, session duration, and device and browser information. This data helps us improve the platform and detect fraudulent activity.

1.5 Communications Data: If you contact our support team via email or live chat, we retain records of those communications to resolve disputes, improve our service, and maintain compliance records.

1.6 Cookies and Tracking Technologies: kx9 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse usage patterns. See Section 9 of this Policy for full details on our cookie practices.

kx9 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and securing your kx9 player account;
• Transaction Processing: Processing deposits and withdrawals in Bangladeshi Taka via your chosen payment method;
• Identity Verification: Confirming your age (21+), identity, and eligibility to use the platform;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct;
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements;
• Customer Support: Responding to your queries, resolving disputes, and providing account assistance;
• Platform Improvement: Analysing usage patterns to improve platform features, game offerings, and overall user experience;
• Responsible Gaming: Monitoring play patterns to support our responsible gaming programme and enforce self-exclusion requests;
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications about kx9 offers and events.

We do not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.

kx9 processes your personal data on the following legal grounds:

4.1 kx9 does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard gateway operators — to process your deposits and withdrawals;
• Identity Verification Providers: Accredited KYC service providers who verify the authenticity of identity documents submitted by players;
• Fraud Prevention Services: Third-party analytics and fraud detection platforms that help kx9 identify and prevent suspicious activity;
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their game content on the kx9 platform. These providers do not receive your full personal profile;
• Legal Authorities: Where required by law, court order, or regulatory demand, kx9 may disclose your data to competent authorities without prior notice to you.

4.2 All third-party service providers engaged by kx9 are contractually required to process your data securely, only for the specified purposes, and in a manner consistent with this Privacy Policy.

5.1 kx9 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, compliance, and dispute-resolution purposes.

5.2 Specifically:

• Account and transaction records are retained for a minimum of five (5) years from the date of the last transaction, in line with standard anti-money laundering record-keeping requirements;
• Identity verification documents are retained for the duration of your account and for five (5) years following account closure;
• Support communications are retained for three (3) years from the date of the communication;
• Cookie and usage data is retained for periods specified in Section 9 of this Policy.

5.3 When personal data is no longer required for any of the purposes described in this Policy, kx9 will securely delete or anonymise that data in accordance with its internal data lifecycle procedures.

6.1 kx9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and kx9 servers;
• Password hashing — your account password is never stored in plain text;
• Access controls — access to personal data is restricted on a strict need-to-know basis and is subject to regular audit;
• Secure data centres with physical and logical access controls;
• Regular security assessments and penetration testing of the kx9 platform.

6.2 While kx9 takes data security seriously, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect your account has been compromised, contact us immediately at [email protected].

6.3 In the event of a data breach that is likely to result in a high risk to your rights, kx9 will notify affected players without undue delay and take prompt remedial action.

As a kx9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of Access: Request a copy of the personal data kx9 holds about you, along with information about how it is being processed.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data held in your kx9 account.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: Request that kx9 restricts the processing of your data in certain circumstances — for example, while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: Request a structured, machine-readable copy of the personal data you provided to kx9, where technically feasible.
• Right to Object: Object to the processing of your personal data for direct marketing purposes at any time. We will stop processing your data for that purpose immediately upon receipt of your objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

kx9 will respond to all data subject requests within 30 days. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days and will notify you accordingly.

8.1 The kx9 platform is strictly for individuals aged 21 years or older. We do not knowingly collect personal data from anyone under the age of 21.

8.2 During the registration process, kx9 collects date-of-birth information and reserves the right to request identity documents to verify that the age requirement is met. Any account found to be held by a person under 21 years of age will be immediately suspended, and any funds in the account will be returned to the source payment method after deducting any winnings derived from gameplay during the underage period.

8.3 If you have reason to believe that a person under 21 has registered a kx9 account, please notify us at [email protected] immediately.

9.1 kx9 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The categories of cookies we use are as follows:

9.2 Most web browsers allow you to control cookies through their settings. Disabling essential cookies may prevent certain features of the kx9 platform from working correctly.

10.1 kx9 may send you promotional communications about bonuses, new games, tournaments, and VIP loyalty offers by email or in-platform notification, but only where you have provided your explicit consent to receive such communications at the time of registration or subsequently.

10.2 You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email we send you; or
• Contacting us at [email protected] and requesting removal from our marketing list.

10.3 Opting out of marketing communications will not affect the delivery of transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of the kx9 service and cannot be disabled while your account is active.

11.1 kx9 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or in-platform notification.

11.2 We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the kx9 platform following publication of an updated Policy constitutes acceptance of the revised terms.

11.3 If you do not agree with any changes to this Policy, you should cease using the kx9 platform and contact [email protected] to request account closure.

12.1 For any questions, concerns, or requests relating to this Privacy Policy or the personal data kx9 holds about you, please contact our support team:

12.2 When submitting a data subject request, please include your registered username and a clear description of your request so we can process it efficiently. We may ask you to verify your identity before actioning any request that involves access to or deletion of personal data.